FlyerTalk Forums - View Single Post - Why does profitable UA cut to bone, while AA adds??
Old Feb 12, 2007 | 10:16 am
  #24  
pinniped
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I don't know...AA used to be the premium product, with MRTC in the back of the bus and the highest spend per passenger on food/bev among U.S. carriers in premium cabins. In my admittedly limited experience, they have slashed service in premium cabins in recent years and pulled MRTC altogether.

At least United has remained steadfast with E+ to the point where they continue to speak well of it to investors as being a profitable feature. And UA is about to retrofit many J/F seats, so I don't think all is lost.

Certainly don't want to see them cut anything out - and I'd love to see the "small touches" because they've been so sorely lacking for so long - but we should keep it in perspective. I will have 2 transatlantic J trips later this year, and they will probably both be on UA metal. I don't perceive AA as having a significantly better product. (If we were talking about non-U.S. carriers, it might be a different discussion.)
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