Originally Posted by
unitedbusiness
On the flipside, AA has continually added to its on-board service in recent months, as part of its Invest to Impress plan (including a hot breakfast in C from the US to Europe, new C entrees, savory mints, new cocktail snacks, pre-arrival sparkling water with fruit garnish, Ghirardelli chocolates, among others).
Sorry, but if some of these things listed here will entail future enhancements on UA's on-board service, I will not be seriously impressed. I could care less for chocolate, mints and water with garnish. Focus on 'real' improvements. Get your upcoming C seats right to begin with (flat). Sustain the current sizes and quality of main entrees/salad/dessert to their former glory (no more countable wilted lettuce pretending to be salad please). And with your upcoming new premium seats, focus on service, so that it will be consistently good. No amount of Ghirardelli chocolates can hide mediocre service.
Focus on 'real' improvements.