Originally Posted by
weero
The situation is unusual. They are generally really good with delayed or
damaged luggage and pay quickly.
My bag was seriously damaged in mid-December. I filed a report at the airport and was told that they would pay within 4 weeks. In January I asked again, this time at MUC, and was told that it takes 8 weeks, because baggage irregularities are handled in Dublin. I still haven't heard anything about my damaged bag; I called the US reservation number today, and was told to e-mail LH. I hope this will speed up the procedure.