Originally Posted by
Platcomike
Is is possible to check in for tomorrow's flight before today's flight leaves?
My wife asked me to check her in for her return flight tomorrow at 3:30p. Her flight today leaves at 4:25p.
The system kept telling me the flight was leaving in less than an hour (for today's flight), so checkin was not possible for tomorrow.
As soon as today's flight departed, it let me checkin for tomorrow's but not a minute sooner.
Is this the way it is supposed to work? What happens if you have multiple flights in one day (not a connection, a new flight?).
Does anyone know?
Hi
Platcomike, thanks for bringing this issue to our attention. We were able to re-create it, and it'll be fixed in one of our upcoming check-in software releases.
Here's what's happening. Although you can check in for itineraries that depart within 24 hours (including outbound and return in the same shot), we are failing when any portion of the reservation is scheduled to depart within 60 minutes of the transaction - even when that's not the itinerary you're trying to check in. As you may have gathered, we're incorrectly applying our cut-off logic, and that's what we'll be addressing when we fix this issue. If you were to check in before the incorrectly applied cut-off time or after the flight departs, you shouldn't have a problem.
Originally Posted by eagle92
This past weekend I did a EWR-CGN turnaround and Co.com wouldn't let me check in for the return flight at the 24 hour window but did when the local time in EWR was exactly the same as the time of departure from CGN (i.e. at 11am EST on Saturday for a flight departing from CGN at 11AM CGN time on Sunday [18 hours prior]).
Originally Posted by sobay_terp
I couldn't check in online for CNS-GUM-IAH this week (the link was there) and support also said no synch problems and wasn't SSSS targeted. So maybe co.com can't handle the date line issue either.
Thanks
eagle92 and
sobay_terp, we'll definitely look into these possible time zone/date line discrepancies. Thanks for details.
Originally Posted by sobay_terp
Even if I could get online, the online seat map was a mess on CO 1 and CO 2 through flights since I couldn't find a way to see or book better seats beyond HNL on wide open flights when the IAH-HNL-IAH legs were full..
Thanks
sobay_terp, for flights that have an enroute stop, we don't yet have the capability to offer separate seat maps for each leg of the flight. We agree this is a needed improvement and it's on our development list.
Originally Posted by channa
Multiple flights in one direction must be printed on separate screens (e.g., if you have 3 segments, you have to send a BP to the printer 3 times, as opposed to most checkin systems which have the page breaks setup, you just have to send one print job).
Thanks
channa, you're not alone. We are considering the addition of a "print all" feature that would supplement our current individual page print option. When we first introduced online check-in, many popular browser versions didn't reliably support page breaks. Such is rarely the case these days, so we agree it's time to re-evaluate.