Your reservation... would it by any chance be international with a eVIP upgrade pending?
(Your profile shows PLT, but I thought there might be a chance you picked up a cert from another source.)
I'd had a domestic mileage upgrade pending (and couldn't view it for that reason), but that supposedly cleared (res was viewable, was able to choose seat). Then it became unviewable, and mileage was never taken from my account. All I care about is that I have something on paper confirming the upgrade, so I don't get to the airport only to be told "oops, sorry, this never cleared." Perhaps I will just ask aa to email me another copy.