Last Monday, the "Director of TSA Operations" at PHX called me and asked me about the complaint that I filed. He asked for specific times and names of the agents I dealt with. I told him specifics, including the fact that they did not seem to know the difference between Liquid, gels, aerasols and balms. I also told him about the greyhound comment. HE APOLOGIZED!!!!! I could not believe it!!! He also told me that he was going to reprimand the agents involved and to add this info to his training agenda!!!

This is far better than I expected!!!