Originally Posted by VideoPaul

Let's suppose there is an empty first class seat (very unlikely), AND...


...there are no plats to upgrade
...there are no golds to upgrade
...there are no silvers to upgrade
...there are no ST Elite to upgrade
...there is no one extraordinary making themsemves readily apparent (clergy, military, someone elderly)

then WHY NOT upgrade someone in a middle seat? This imediately makes THREE Y pax have a much more comfortable flight. It's called customer service and this is what CO has become exceptional at. I can't imagine a flgiht where there's not SOMEONE in the back who is OP or ST Elite who would like the bump up to the front of the plane...but just supposing this ever happened, what's the downside of making three Y pax happier?

--PP