I am missing around 500,000 points from two Valuemags orders (Dec 18th/19th) and a Hallmark order (Dec 29th), I also jsut had 14,000 points removed from my goldpoints account for no apparent reason.

I called Goldpoints and spoke to a polite CSR who gave lots of information but was unable to do anything to help. He told me the following:

1) Due to the massive response to the triple points promotion they were overwhelmed with orders at the end of December.

2) On January 4th "Goldpoints, the intermediary and the affiliates" agreed to put a 30 hold on the posting of points as allowed under the terms and conditions. The 30 days is from January 4th NOT the date of the order.

3) Before the end of the 30 days they are going to audit all the transactions from the triple points promotion and ensure everything is correct.

4) After the 30 days (Feb 3rd) if points are still not correct then we should call then to get discrepencies looked at.

5) The CSR did not know why points were deducted (I did not use the 15% off coupon so it is unlikely to be that).

6) Points currently in the goldpoints account can be transferred to an airline.

I was reassured by the CSR that I would get my points (hopwefully not in the same way that the CEO of Enron reassured his employees that they should keep buying stock while he was cashing out).

I hope they do get this all resolved soon otherwise my honeymoon to Australia is gonig to cost me a lot more for travel than I anticipated

Mark.