Hello,
I just signed up on points.com to take advantage of swapping miles. When I logged on the day after signing up, it did not give me balance in my US Dividend Miles account but yet had a message to the effect of "The ZIP/postal code you provided is invalid. Please make sure it matches exactly the ZIP code on your Dividend Miles account". I did so, and it matches up exactly (I used both the 5 and 9-digit ZIP codes). Has anyone else had this problem? I e-mailed them but just got a generic response ("Thank you for your inquiry, we have assigned a file # to your request . . . " etc). Thanks!