LOL. I guess I have mixed feelings. I hate the poor customer service. I hate the misleading delivery information and scripted Indian CSR responses. My son is happy with the product and I hope that continues.

Under similar circumstances, I would probably do something different next time. We shopped local stores and stock, post-holidays, was low. Different time of year, I'd probably buy local. For me, I'm going to seriously consider Apple next time. Business purchase, I feel darned if I do, darned if I don't with a choice between Dell and IBM. It may well depend on how this machine holds up. My work laptop lease is up in May or June so there isn't a lot of time until I have to order a replacement.