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Old Jan 28, 2007 | 12:05 pm
  #52  
ScottC
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Originally Posted by Emma65
I just met this guy who is in the legal department of a big IT sales company. They seel complete systems and networks. It has happened that they have been told to buy Dell computers for some company.

Here's the kicker. If you open your Dell and take it apart you have killed your warranty. This is REGARDLESS if you have called Dell technical support and they HAVE TOLD YOU to open it and you have followed their instructions. It does not matter. The warranty is dead and you can't claim against it.

/E
Quite simply NOT TRUE. You are allowed to open the machine and do what you want with it. But in the event of a warranty claim it has to be returned in its original state or any hardware has to come directly from Dell. So, if you have an issue you just take out the hardware you put in it (a wise thing to do anyway in case they give you a replacement machine.

There are no warranty seals on Dell machines, in fact they are some of the easiest to open machines on the market.
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