Originally Posted by
VideoPaul
Having gotten hosed by H-P. Compaq, IBM StinkPads and Gateways, my company now buys Dells exclusively. Why? I got a corporate deal that includes "gold level tech support" and we get them for three year terms. You pay a little more, but when you call in you talk to someone sitting in a large building in Twin Falls, Idaho right on the main drag by the Applebee's and the Sizzler. I have never waited more then 3 minutes for someone to initialy answer the call and they have solved EVERY ONE of my problems.
I had a keyboard go out on one of my 4 work issued dells.
I called the gold guys, they sent me the part, instructions for putting it in, and the 2 tools that I needed (screwdriver and a lifter) to pull the old unit out.
Our IT guys can order parts directly without actually calling dell, they just go to a website and order the broken stuff and it ships.
All that being said, dell is the walmart of computers, just an absolutely awesome supply chain management org. No innovation on the products themselves (like Lenovo) but great logistics (current situation aside).