Having gotten hosed by H-P. Compaq, IBM StinkPads and Gateways, my company now buys Dells exclusively. Why? I got a corporate deal that includes "gold level tech support" and we get them for three year terms. You pay a little more, but when you call in you talk to someone sitting in a large building in Twin Falls, Idaho right on the main drag by the Applebee's and the Sizzler. I have never waited more then 3 minutes for someone to initialy answer the call and they have solved EVERY ONE of my problems. AND, more shocking than anything else, if the guy you are tlaking to doesn't know the anwer he will admit it and find someone up the food chain who DOES. Ask me how long it had been previous to this to have an OEM tech spport rep admit he didn't know the answer!

The Indian tech support is absolute feces. No argument, no two ways about it. After dealing with these reprobates one too many times I threatened to pull my significant purchases and that's the solution they came up with. We couldn't be happier. Now all Dell needs to do is close ALL call centers on the Indian subcontinent and put everyone in Twin Falls. Nice, more competent people you will not find in computer tech support.

--PP