I have flown 100's of thousands of miles with TACA over the years. Living on the Caribean coast of Mexico & working in Central America...well, TACA often ends up your carrier to remote places.
In air service...ah, well, ah.....next subject. Planes are new and clean...but service is spotty at best and I fly business when available. The only advantage of business is bigger seats and more leg room...service perks...nope..oh wait free drinks! If they remember to serve you. The staff generally seems to have a good time while the passengers ...well you are JUST passengers on their airline.
Mileage program is a joke....Often never receiving credit for flights...even after booking with FF number, giving it at the counter to receive my tickets, and even doing follow up letters to the customer service center requesting credit. If you want to use your miles with one of their partners...laughable..."Sir you must go to one of our hub locations to redeem your miles.""Cant I do it with you on the phone or online?""No..."
My nearest hub city is Mexico City. Lets see... 3 hr flight to get there, 1 1/2rs drive time times 2...hotel, meals...oh yeah, its worth the trip!
Emails and letters, phone messages never returned....
If you can avoid them, do...TACA=Take Another Carrier ALways