Originally Posted by
gldwebs
I have actually talked with a senior NW executive about this problem. They know it exists but admits its not really a priority. I was told next time it happens to contact him directly and he will upgrade the res on the spot.
If enough people start to contact NW management about this problem then maybe it will be fixed vs patched!
Gary
Is there a specific person/address I can send an email/letter to, if customer care does not resolve my issue? - What's generally the escalation path for issues at NWA?