Originally Posted by
sany2
The NW system (online) split my children off of my reservation without my permission when I asked it to check the fare difference on changing their flights but not mine. I am very upset about this, as it causes some serious problems (now we have two adults on one, two kids on the other, but the seats are seperated, also due to NW's fault, etc etc.) I called, and they said there is nothing they can do.
This happened to my sister-in-law a couple of weeks ago. Her 2 1/2 year old son was mysteriously split off, given a new PNR, and a seat some 20 rows apart. She also received the cold shoulder of indifference when trying to have the problem corrected.