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Old Jan 14, 2007 | 10:09 am
  #44  
DL4EVR
 
Join Date: Sep 2006
Posts: 503
Originally Posted by debua1k
Thursday I was flying out of Terminal 4 at PHX. I forgot to put my lip balm in my purse and left it in my pants pocket. Unfortunately, it is Carmex and the cap is metal. So, I set off the metal detector. When I checked my pocket, I found it and the TSA agent at the detector told me to put it into one of the small round bins and put it thru the xray. I did that. Since the rest of my stuff had gone thru before that, I was almost repacked when the carmex came thru. The person at the xray asked, who owns this carmex? I said that I did and she stated that all liquids must be in a baggie. I told her that it was not liquid, it was a balm and lipsticks and chapsticks are specifically ok. She argued with me and told me that I would have to put it in a baggie!!!

I did not have a baggie and did not feel like getting back in line and unpacking and packing and taking off my shoes for a stupid baggie, so I told her to keep the "fxxxing" carmex. I then complained to the supervisor who told me that the Greyhound was an option.

I was furious by this time, so I called the toll free number at the TSA and filed a complaint. The person that took the complaint was actually reasonable and could not believe that they acted like that.

I requested the $2.00 for my property and an apology for the bus comment.

I am not holding my breath...
Maybe I'm missing something...but since the x-ray can't deetect the difference between explosives and a regular tube of lip balm anyway, what was the point of putting it through now that the screener had already seen it???
Also, regardless of how nice some of the TSA workers on the phone are...don't ever expect a call back or any sort of acknowledgement. I'm still waiting on a complaint I filed in the middle of August...
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