Listen, I thing people forget to read the beginning of the threads…

The point is your FF programs are to attract customers and keep them - right?

Well, you have someone with a proven record of loyalty, but instead of just denying the upgrade request you decide to -ŕ Deny it and downgrade the current status, which I should have had until Feb 02. What should a good, common sense person do?

I would have denied the request - which is fine as I stated above, but don't add denial with insult by basically stating - I will teach you for wasting my time - and take away something that was give to me. The kicker is all airlines do matching but because NW decided to be nice, they gave me a upgrade without asking for it. And on top of that - you are never allowed to ask again?

Doesn't make any sense - My Statement Stands!