I don't like the title of this thread -- the "morons" part -- but I have to say that I have the worst experience with NW of any airline, not in terms of in-flight service but on the ground.

In 3 or 4 phone calls about various issues, the attitude of the WP staff is always "we are right, you are wrong" and they do not listen. They interrupt.

They have a siege mentality, they are defending themselves instead of trying to make the customer happy within the rules.

And why should it take 4 - 6 weeks to recognize your status in their computer?

Why do they have to be rude when I call and ask them about it?

Why do they have to get their facts wrong and then insist they are right when their own letter and written material says otherwise?

These people confound me. I am a 1K, and Silver on US and Gold on AA. With all the problems of UA, for one, I have not had anywhere near this level of frustration as I have with WP.

I have met with these people personally. I think it comes from the top. It is no coincidence that NW is the airline that left those people out on the tarmac in a snowstorm for hours.