I have to say the staff at Delta SkyMiles and overall employees at Delta seem to have their act together.

I am top with TWA (was) and AA and recently decided to try some other airlines. Main reason is routes. Let's not kid ourselves, the reason most of us try for top levels is to get upgraded along with other benefits.

I sent a letter to Delta, NW, and United to see if they could comp me a upgrade equal to or close to my AA Exec Plat. No response from United.

I have Elite on NW and really have not flown them much. I did like NW and thought this was the one I would chose as my next airline for all my west coast and asia travel. I sent out the letter and couldn't believe it when I called back and found that they not only dis-approved it, but downgraded me. That sucked. I could have lived with the dis-approval, not happy but could somewhat understand it. The downgrade is nothing more than some pin head trying to project there power.

Delta came through with flying colors and will reap the rewards. I just booked over 4,000 dollars worth of travel in the next 3 weeks. Next year I will spend about 50,000 just for me.

Delta came through and they have been very respectful about this. NW can basically kiss my a??. Their staff in FF program doesn't have a clue. What a bunch of morons....

Delta keep up the good work.