I have no complaints about AA even though I've mainly flown on their codeshare flights lately. It is hardly enough to justify one 'bagging' an airline for a single bad experience. IMO, AA is a lot better than Qantas, Finnair and BA as far as biz class goes on international and domestic 1st class flights and who else offers you More Room Throughout Coach?? First impressions may be lasting but they do not necessarly give grounds for jumping into conclusions.