Well I've been using the Northwest elite phone line and I still have these problems and I have no idea why, which is incredibly irritating. This happened before and I wrote complaints to both Northwest and KLM and received a letter from Northwest, which said I was entitled to these seats. KLM never responded. The problem surfaced again and I complained again and it stopped and now it has returned. I really don't believe rows 9-18 on a 747 are completely full six weeks in advance. I really don't know what to do, I'm tired of complaining.