Mevans: Concur - Talk to a live person and be nice

If you do not get what you desire, send a nice letter, mention the email, then the phonecall, and wait a few weeks.

If still nothing send another letter to the head of NWA's FF program - address it to him/her by name (I forget who he/she is...) Be sure to include your prior letter as an enclosure (see why the first letter should be nice - take the moral high ground).

Be sure to state, in nice terms, what you expect.

This might take awhile but when you show the efforts you have made in trying to solve the problem, it almost always gets results. I would say always but DOC/others would let me have it BIG TIME (and we really don't want to go down that road again do we?)

Let us know what happens.