Sorry I haven't been on here in a while. You all gave some great replies.

Someone had earlier mentioned that the company should not have to, for instance, shell out $200 to 1,000 customers for its problems. To that, I would respond that NW decided not to spend the money on anything else productive. Instead of paying for it one way, they are paying for it in another.

Second, govt. intervention is powerful. Airlines HATE when people complain to the DOT. And as far as passengers rights legislation goes, airlines do NOT want to step on the toes of anyone who could turn those bills into laws.

Finally, don't even ask me why I am a shareholder in NW. I bought it a little over a year ago when it looked like things might actually change for the better. Now it, along with CO, has went down in price so much that it makes practially no sense to sell it.