A few points.

1) You weakest point undermines your strongest point. When writing letters of complaint, stay focused and direct. Superlatives are nothing but noise. Thus a remark, "I doubt this aircraft has ever been cleaned" is ignored because the CSRs understand that (a) the aircraft has been cleaned, and (b) someone to exaggerating one problem is likely to exaggerate others.

Don't take this as a shot, but you have to remember that what happens in the "corridors of power" in DC does not reflect the real world. Politicians make points by exaggeration and hysteria. Hysertia draws attention (read: free media coverage).

When you write a letter of complaint, you need to remember that you are trying to convince someone that you were wronged. This means PERSUADING. Beating someone over the head is a lot less effective than trying to win them over.

Think about it, which would you rather read:

"Your gate agent was rude and obnoxious to me."

"Your gate agent's attitude was not up to the standards I've enjoyed from your airline in the past. He/she was curt and impolite."

The second SOUNDS weaker, but it is stronger because it is (1) more positive about the airline, (2) original (thus setting this apart from the rest of the complaint pile) and (3) POLITE. "Rude" and "Obnoxious" are red-flag words. "Curt" and "Impolite" mean the same thing, but have a more courteous and genteel reception. Polite pays, whether you are dealing with a CEO or assistant toilet-scrubber.

2) Any east coast trip to Orlando is cheap. A $75 voucher probably reflects a 50% or more refund of what you paid. They still got you there, and it was cheaper then (and even moreso now) than alternative transportation. They're not going to give you over 100% of your refund unless there was some sort of tragedy. Running through an airport does not qualify.

3) Someone saying "no" does not classify them as a "devil". If so, every parent in the world is one. Turning this personal against the individuals named is not a good idea. He is not making this personal against you - he is doing his job. I understand that this is simply unfathomable in DC, but again, returning to the real world, this is just a guy answering mail.

4) You're beating a dead horse. You've gotten the best they're going to offer you. Get on with your life.

When you grow up, and especially when you have kids, you'll understand the importance of picking your battles.



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"I will not be pushed, filed, stamped, indexed, briefed, debriefed or numbered. My life is my own."