In my book, if employees were rude (as they apparently were), they should be dealt with. But I'm not sure why you believe you are entitled to compensation, when (despite having to stand in a couple of long lines and dash for your connection), it appears that you landed in Orlando on schedule. You don't really expect NW to compensate you because the plane was dirty, do you?

Moreover, in this day in age, when people will litigate over just about anything (watch Judge Judy if you don't believe me), you don't really expect NW to acknowledge that it somehow contirbuted to a back injury.

If you went to a doctor, send them the bill and ask them to pay it. But for the inconveniences you appear to have suffered, I would say that NW's response was reasonable, and that neither of Mr. Havlicek's responses warrant the attack he has suffered here.

BTW, what additional compensation do you want from NW?