Since many of you have asked for more details, I will provide them. Thi is the initial letter that I wrote to NW concerning my experiences with them. Here it goes:

Dear Mr. Dasburg:

In late August, I traveled on Northwest Airlines from Newark,
NJ, to Orlando, FL. I can honestly say that it was one of the
worst experiences of my life.

When I entered the NW terminal at Newark International, I was
amazed at the spectacle before my eyes. There were more than 200
people waiting in a single line to be helped. Apparently, NW had
cancelled one of its flights. However, there was just ONE AGENT
trying to help everyone. And the agent was rude to everyone. At
several points, she unjustifiably screamed at everyone waiting
in line over the loudspeaker, telling us to "shut up and wait".
After waiting (and not moving an inch in line) for 20 minutes,
and refusing to take such treatment, I proceeded to the gate.

However, the situation at the gate was not much better. This
time, close to 100 people were waiting in line to be checked-in
by the one agent that was on duty. Finally, I received my
boarding pass and proceeded to board.

The next major shock occured once I was aboard. The aircraft
interior was old, decrepit, and appeared to have never been
cleaned for as long as the plane was in service. I had to keep
reminding myself that I was travelling on a U.S. carrier. My
seat, in particular, was heavily torn and bent. And since the
flight was nearly 100% full, I had little choice but to sit
there.

Because there was only 1 agent checking everyone in, the cabin
door did not close until 25 minutes after departure. During that
25-minute period, the flight attendants were most unhelpful.
They had no information as to when the delay would be over, or
as to what would be done if any connections were missed. After a
certain point, the attitude that they had taken towards the
passengers could be classified as unprofessional at best.

After another 10-minute delay due to an aircraft weight problem,
we finally departed from EWR. Being forced to sit in that broken
seat for so long caused me hitherto-unexperienced back and neck
pain. Once I arrived at MEM, I had to dash across the terminal
to make my connecting flight to MCO, which was moments away from
closing.

Once I boarded NW954, the situation onboard was the same as it
was on NW791. In fact, the interiors were poorly maintained and
decrepit on EACH of the four aircraft I flew. Fortunately, the
seats were in a slightly better condition.

As a NW shareholder and patron, I am appalled by the level of
service I experienced. Considering that this was not my first
horrific experience with NW, I am all but ready to give up on
the carrier. It is my sincere wish that no person flying NW will
ever have to go through what I went through on this trip.

Sincerely,

xxxxx xxxxx

BTW: As their so-called "compensation", they mailed me a $75.00 TCV, which, in my view, is far less than the h*** that they put me through.