Great website you developed - thanks for the link. It's a shame that Flyertalk doesn't have a section on on line travel agents so we can monitor how good/bad they are. Perhaps something to think about as an idea to improve what is already an amazing website!

I have resisted going down the credit card route as, for me, expedia always seem to give slightly better deals than the other websites and don't charge for using Amex, which (in the UK at least) is common. So I would like to keep my account in order.

I also have a feeling Czech Air will resolve this as, in Prague at least, their staff are truly excellent and also I have been a Gold Card member of OK Plus for a few years.