Originally Posted by
schmare
Question - did you receive any kind of flight change notification from Expedia? .....They will probably try to get around this by saying that it's a passenger's responsibility to verify flight times, but it's worth a shot.
Second question - did you use any portion of the original business class ticket? If not, that is fully refundable, and Expedia should be refunding it since they issued it. That doesn't solve the problem of compensation, but it gets you some money back.
...Czech airlines should have been able to print your coupons at the airport or reissue the ticket, but it sounds like that didn't happen.
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Point 1 - I didn't receive any notification. Furthermore when I checked the ticket the morning of the flight on the internet, the details on expedia's web-site had not changed. They still showed the original times. I have had changed schedules from expedia before and when you log on your account it tells you to call them regarding the changes.
Point 2 - this was a return leg that I was flying. I had started the journey from JFK without any problems. So all I lost was a return leg of the business flight, worth just over £700. This ticket was a cheap business class so not fully changeable. But once I had not boarded the Bulgarian Air flight on this ticket, Czech Air cancelled it from the system authomatically and it was thereafter invalid for travel. Czech Air did not allow me to reschedule it for the following day when I was begging for help at the airport.
Point 3 - Interesting. At the airport they offered no help at all. I'd be interested to know if this is true.