Originally Posted by SkyTeam777

I had a problem with Expedia last week. I had booked a hotel reservation with them, which the hotel refused to honor saying they had no record of it despite my showing them the Expedia confirmation. When I called Expedia, they said it wasnt their fault either and that it was the hotel. In the meantime, I had to pay for cabs all over trying to find a hotel that had availability. When I called Expedia upon my return, they would only offer me a $75 coupon for future hotel purchase (which I told them am scared to make after what just happened). Unfortunately, my nearly $100 in taxi bills and wasted time means nothing. Guess they've never heard of the competition's Travelocity Guarantee!