FlyerTalk Forums - View Single Post - *ONE5: A better way to do this?

Nov 20, 2006 | 9:42 pm

#16

captainflyer

Join Date: Oct 2006

Location: Fort Lauderdale

Posts: 98

Quote:

Originally Posted by 20schwarz

I'm about to lose my mind...

Can anyone recommend a travel agent in AU (preferably SYD) or give me a phone number for a helpful/knowledgable OW airline desk in AU? I'm still seeking help with purchasing a xONE5 at the AU fare using a US credit card.

I found the number for the AA ticket sales center in AU (1 800 673 486), but I can't dial it from the US. Neither AA in the US nor QF in AU were able to give me a phone number for an AA ticket office in AU that I could dial from outside AU.

So, I tried calling QF's AU number (+61 2 9691 3636) instead...

Agent #1 said that because I am located in the US, I have to pay the US fare, regardless of the fact that I am starting/ending in SYD.

I hung up and called back to get a different agent...

Agent #2 said that there were "governmental restrictions" that prevented me from purchasing a ticket at AU fare if I am located in the US, and said that the only way to do it was "on the internet."

Once again, I hung up and called back to get a different agent...

Agent #3 - Said that she would not be able to look up my itinerary because I have an AA record locator number.

She recommended that I call QF in the US and build my itinerary all over again and then call her back. (Even though I sensed it would be a dead end, I did call QF in the US... just for kicks. After explaining my situation, they told me they couldn't help me but to try calling back "after hours" because I would then be transferred over to the call center in AU. Of course, I explained that I had just called QF in AU and that they had told me to call QF in the US...).

At this point, I feel like I am in the Twilight Zone... can anyone give me another phone number to try, whether a travel agent or OW airline desk in AU?

By the way, for those that care, this is the current state of my itinerary:

1. SYD - AKL (1 of 4: SWP)
2. AKL - CHC (2 of 4: SWP)
3. CHC - AKL (3 of 4: SWP)
4. AKL - xHKG (intercontinental)
5. xHKG - BKK (1 of 4: Asia)
*. BKK - SGN (overland)
6. SGN - xHKG (2 of 4: Asia)
7. xHKG - TPE (3 of 4: Asia)
8. TPE - xHKG (4 of 4: Asia)
9. xHKG - LHR (intercontinental)
10. LHR - ATH (1 of 4: Europe)
11. ATH - MAD (2 of 4: Europe)
12. MAD - TGL (3 of 4: Europe)
13. TGL - xLHR (4 of 4: Europe)
14. xLHR - NBO (intercontinental)
15. NBO - xLHR (intercontinental)
16. xLHR - JFK (intercontinental)
17. JFK- SFO (1 of 6: N. America)
18. SFO - undecided (2 of 6: N. America)
19. undecided - SFO (3 of 6: N. America)
20. SFO - SYD (intercontinental)

Hi 20schwarz,

I have had the same problems with ticketing a ONE4. I'm out of BOS and trying to get ticketed out of LHR for there cheaper fares as well. I had the same issue about "Mailing" the tickets outside of country, not so much the cc issue.

So today i called the AA in UK again and spoke to a new agent. They told me i couldn't have my tickets printed and held at LHR. Then was put on hold for 5 min after i asked why. Then she came back and said that they would print the tickets when i was at LHR for departure. Weeeeew, so over this hurdle of mailing. Now i told her i wanted to pay now over the phone, they took all cc info and the agent said that i should be billed in 2-3 days. I also said that i would wire the money over if cc was not accepted and she agreed that would be ok. So i'll see if they throw a wrench in the works again somehow in a day or two!

But overall i never had such a problem paying a company over $6,000 USD (for 2). They really try to dupe the US travelers as are fares are much more.

Or if have to be mailed try sending to a courier service in AU, then have them forward tick to u in US. Wire the money over if cc is not taken.

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