Originally Posted by Steve Fenton

hence the reason staff perks are more important than customers revenue and why I dont spend a .... load of money with them anymore and go out of my way to make other people who also can spend .... loads of money with KLM spend it with alternative airlines that appreciate their customers.

Having been bumped from C class to the front row of .... class and then watching the staff party it up from AMS to BKK really helped me switch where we spend our money.

What reallu pissed me off was they spent the whole flight in the bloody galley drinking and laughing which they could have done without pissing off C class passengers

Of course they all left with a bag full of those daft ( not delft ) houses