A lot of the E-certs are from Customer Relations because of a service problem. This tends to placate the customer somewhat until they try to use them and then the customer is doubly unhappy. Not many people know all the workarounds that a lot of us do to finally get the e-cert applied.

Even when I am finally successful in getting the E-cert it leaves me unhappy. Because of my experience in post 2 above I will not be renewing my Silverwings membership.