Originally Posted by B-HQC
His comments were extremely inappropriate in the first place. But what if the items were really dropped onto the floor under the seat inadvertently? If I was in the shoes of the passenger I would have been so enraged that I would write a very strongly worded letter to the Management and would consider filing a lawsuit against SQ for undue emotional distress.
Agreed that the FA needed a referesher on customer service, a lesson in general courtesy, and a reprimand, but really now: a lawsuit? I take it you would also consider filing one if a member of the wait staff was extremely rude to you in a restaurant?