Originally Posted by B-HQC

My take on this is that the numbers lost are insignificant, and confronting premium passengers about such minor issues would do much more harm than good due to the loss of goodwill.

I am absolutely appalled at the way a SQ FA allegedly handled such an incident as reported by Mr. Moderator. The tone of the FA’s comments is beyond rude and untactful. Even more disturbing is that the FA verbally (indirectly) accused the passenger of stealing even though his accusation was based entirely on the fact that the said items were missing from the meal tray. His comments were extremely inappropriate in the first place. But what if the items were really dropped onto the floor under the seat inadvertently? If I was in the shoes of the passenger I would have been so enraged that I would write a very strongly worded letter to the Management and would consider filing a lawsuit against SQ for undue emotional distress.

This incident in my opinion is grounds for immediate termination for the FA and I would be surprised to learn that SQ (or any respectable airline) would disagree.