I had a similar experience today except it was a standard routing. I was issued 2 Silverwings E-certs today but on both united. bomb and beta.bomb it gave error messages indicating they had expired. Web support said their database showed that had expired in September even though they were issued today.

I called called Silverwings even though it was 3PM MST I was told it was told they had to wait for a email response from WHQ. They would not call directly to take care of it. I was told it was 6PM at their call center and there was no manager around that time of day. I asked where they was located and she would only say "North America". Does UA have call centers in eastern Canada or Bermuda. Or was this someone from another country that did not know the time differences?

After a lot of arguments with Silverwings I got someone who understood the problem. The Silverwings booking engine said the e-cert dates were OK. She was able to book 2 tickets for me and are giving me the 2K online booking bonii that I missed.

The second e-cert problem that I ran into today was a CS $100. It was valid for all fare classes but da bomb wanted to force it into S/T even though there were Ls available. The S/T was $120 more than the L so it would not apply the CS$100. I called web support who told me to book the S/T and they will give me a $120 credit to my card.

It to 4 hours to accomplish all this.