Originally Posted by mattkorey

When I was in Venice, the owner of the Charming House, where we stayed, was pouring over Trip Advisor on her laptop when we were there and she said she was just distraught over a couple of bad reviews from two couples who had recently stayed there and showed them to me. They were just scathing. She said they came mad and upset and nothing she could do could make things any better and she got the brunt of it for some reason. After staying at the hotel I could only agree that the reviews seemed like they were from some complete other place, as this place was fantastic. You just have to look at a large cross section and not let two or three out of scores of reviews sway you every time. Some people really do just enjoy being bitter and biting I think.