I seem to have gotten in trouble for using the word "help" to describe employees in the terminal, I apologize for my political incorrectness. There was a time when you could have the pleasure of the type of attitude I described, being delivered by the "employee owners" at United, "cast members" at Song/Delta, and various other types, from associates to "neighbors". A secretary is now an assistant (personally, I liked typing wench). Presumably, a garbage person is a waste technician, a plumber is just a crook (couldn't resist ) , etc. You definitely showed me, but to complete the drill, you will have to convince every newspaper in America to change the name of its principal section on jobs to something other than "Help Wanted". We can change the terminology, but it won't change the fact that a number of the line employees at CO, who deal directly with customers, are developing attitudes of the kind that will sink a good business.