Originally Posted by Viajero
In the air LAN is a classy airline. On the ground they tend to have an attitude, very difficult to describe but it's there. So, if your flights work as scheduled then you will be happy, I can almost guarantee it. If you have to deal with LAN's ground staff then it's a toss up, anything could happen.
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I fly LAN more often than I like to think about, and I agree 100% with the above statement: LAN in the air is nearly always great; LAN on the ground CAN be great too, but it can also be horrendous knit-picking and nasty, not to mention unorganized and random. It's best to buy your ticket from some other airline and hope that nothing unexpected occurs.