Originally Posted by HeathrowGuy
For what it's worth, CO fully recognizes that the ground staff customer service at Newark is piss-poor (and has recognized this for over 10 years).
I have friends who live in other countries where more chaotic customer service is more the norm, and they survive through empathy and charm. These aren't my long suits, but I have long operated from the assumption that NYC is a third-world country. I'm flying something like 100K miles out of EWR this year, and I haven't had any bad experiences, and I have had various notably helpful interactions.
The Beatles' last line of lyrics says it all: In the end the love you take is equal to the love you make.