Hey guys. I took my first flight on CO in a Viscount, when I got finished with basic in the AIr National Guard in San Antonio. It was 1961. I joined the Presidents Club when it was free, and by invitation only, in 1970. The carrier didn't fly east of Chicago. I was on the inaugural fight to Newark (from Denver), that opened up the east. I flew them through 2 bankruptcies, and all the pain that came with combining People, Eastern, NY Air, the old Frontier, Britt, etc. For my trouble, I got Infinite Elite. I know this airline a lot better than most. It pains me to see them walk away from loyalty programs, and to reduce the product. Bethune and Bonderman brought the place back from the dead. It troubles me to see employees slipping back into complacency. Discount carrriers can do all that bad stuff, and get away with it. Customers have low expectation. A carrier like CO can't. A perfect example of what I am talking about is JetBlue. They have one of the lowest complaint rates, yet are habitually late, thanks to the JFK hub. Meantime, major carriers, like CO, get them all the time. If you get to the point where an airline doesn't care what your patronage is, or has been, regardless of status in their loyalty program, or your willingness to buy high yield tickets, that's a trouble spot.