FlyerTalk Forums - View Single Post - Almost done with Marriott re: Privacy Issues
Old Oct 24, 2006 | 5:37 pm
  #23  
PTravel
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Join Date: Mar 2004
Location: Newport Beach, California, USA
Posts: 36,062
Originally Posted by DillMan
I've been PLT or PLT Premier for 7 years running. I have over 1200 nights banked, 160+ so far this year. I will be in hotels every single day between now and Dec 24th (including thanksgiving). Most of those will probably end up going to Marriott.

That said, I'm starting to look for other options. Marriott has, in the interest of other guest's comfort and their own "research" compromised my privacy on two occasions.

1.) My SO is a social smoker. I smoke cigars maybe once a month, but never indoors. Because I never knew the plans, I had smoking in my profile. While staying at the REN International Plaza (Tampa FL), I came back to my room around 5pm on a Saturday to find hotel security and a manager **IN MY SUITCASE**. They told me that they were checking on rooms occupied by people who had "smoking" in their profile since the ban was new. I have never smoked a cigarette in a Marriott hotel room. They found a humidor in my bags with a single cigar in it and subjected me to an interrogation about it. The manager said he would "let me off", however, I should "be more careful." I have never felt this invaded in my life.

2.) I checked into the TownePlace Suites in College Station TX this weekend. The front desk clerk asked what I was doing in town. I thought she was just being friendly. I said "oh, a personal occasion". She said "I need something more detailed than that." I thought, weird, but ok.....maybe she gets a bonus if x% of her guests answer a survey question or something. I said "grabbing a few drinks with friends since I have downtime the rest of the weekend." Would you believe it, when I get my folio via email, which goes to my SO's email as she prints everything out for my expense reports, the hotel put the following as my address:

Mr. Dillman
PERSONAL: Drinking and Seeing Girlfriend
<address>

I was in that town to see a friend, and have always been faithful to my SO, I am LIVID that this was put in my bill, which she has seen.

FYI, big brother is watching
I don't know what hidden T&Cs that Marriott may have in its lodging agreements. Notwithstanding, (1) sounds to me like attempted theft and/or conversion, asportation (moving your property without permission) and trespass. (2) Is an actionable defamation.

If it was me, I'd get the name of Marriott's general counsel and write a letter on my firm's letter-head asking whether they prefer to settle with me before or after I file suit.

This is absolutely incredible!
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