Join Date: Jan 2005
Location: Geneva/Marbella
Programs: UA*G, SK-EBB, DL-G, IB-Silver Marriott Gold , HHonors Gold, SHG Gold
Posts: 992
Actually hotel security has improved. Key usage is tracable and all entries are logged and stored. This makes it easy for management to conduct an investigation and see just who and when entered your room. I would imagine that all room entries therefor are written in a report so that they can remember the 'why' when necessary.
That is why many hotels require id when doing a new key and that previous keys are cancelled when they make a new one. They have the capabilities but problems arrise when they dont use them.
Houskeepers at many hotels have to enter a code into the telephone when they start cleaning a room and then another code just before they are leaving the room. This is used for inventory control, productivity management and even for security.
Story 1 seems so over the top that it is hard to believe that any sound manager would even think of this as a posibility. Was top management on duty not notified immediately upon the occurance?
In story 2 it seems very strange that any thing would be tied to you personally as policy of the market research industry is never to tie information to a specific person but to a grouping of guests in this case.
In some countries governments require statistical reporting of some information such as guest nationallity but the reports are never tied to the individual.