Originally Posted by muskoka
... She guided me through some of the security and content settings on my browser, had me restart my computer, and shazam! I could do my booking. She said they are getting a lot of calls since the new website was launched.
She mentioned spaces between phone numbers, expired credit cards, etc which seem to be causing a lot of the problems. Not exactly sure what my problem was.
... this feature was coming soon?
If particular browser settings are required, which must be different from previously, then this information should be known and published for all to see on the Aeroplan website.
All the stuff about spaces, credit card issues, is very standard web-processing stuff that can be automatically checked and even corrected by any half-decent web-app. Then it appears the app just blows up if it gets junk downstream because they are parsing previously entered data without even doing minimally reasonable data checks.
Sloppy, sloppy, sloppy.