ok im frustrated. i have my mother's MBNA registered on mbnanetaccess because i pay it for her, but it doesnt show in my BOA online banking account.

mbnanetaccess is gone.

this is ridiculous. im going to the branch now.

edit - they said the process could take a week or more ("should be done by end of week") to COMPLETE the merge. so i should see her account (im also an additional cardholder on it) in online banking soon. my payment options before then are branch, phone, mail. was handled fine in branch, although their information security policies could use some work.

even if you are not a BOA account holder, it might be good to go into a branch for CS. because its an inhouse call now if they talk to the MBNA people. i dont want to think about how the call would have gone if i called MBNA