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Thread: General Comments about Frequent Guest Programs
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Old Dec 9, 2001 | 2:04 pm
  #41  
afang
 
Join Date: Jul 2000
Location: Sugar Land,Texas USA
Posts: 4,889
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by mktozd:
I have to say that I used to collect a LOT of Hilton HHonors points staying at the Waldorf. Nice program and that hotel is great about upgrades and service. Problem is that the customer service for HHonors is pretty lousy so I have moved over to Starwood and have grown to love the W and the St Regis. Still wish I could use the Starwood program and stay at the Waldorf. </font>
Eventhough I have never dealt with Starwood Customer Service, I have to disagree about HHonors' CS. Few times that I contacted them about problems...they resolved in a very timely and professional manner.

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