Is there an area here where one can complain about customer service from X-airline and maybe find help in resolving the problem?

If so, I’ve a complaint toward Continental’s Customer Serivce Manager—I need my email/letter to be elevated over him/her, but he/she refuses to send it further. I have Larry Kellner’s address, but he/she has already told me that ALL mail goes through him/her; thus, telling me that I will not be able to reach him.

Just so you know; I feel they owe me a huge refund for circumstances—he/she refuses to pay.

Thanks in advance to anyone who really can assist me.

Mr DJ