Originally Posted by entropy
I was flying out of SJC last night, and had a bottle of lens solution with me. I also brought a printout of the TSA website stating that they were OK as long as they were declared.
Stormtrooper-ette 55166 told me that they were not permitted, and I showed her the web printout. SHe said MEDICAL, and I asked if near sightedness was a medical condition. She said yes, but the contact lens solution for my contacts was not a medical necessity. I highlighted for her the parts of the website where it says quite clearly that there is no limit on the saline solution as long as it is declared, and that I was declaring it. She called over stormtrooper 49505 who agreed with her. I told them to check with their boss, which they said they did and came back with the same answer. They ended up stealing my solution.
This is typical of them.
File a claims form asking for the value of the solution, and provide a receipt if at all possible. I doubt they'll ever fulfill the claim, but at least you will have it on record that they stole it from you.
Also, fire the FSD for SJC a note. I've exchanged e-mails with her, and she seems to know what she's doing. I believe another traveler in a thread here indicated having his solution confiscated at SJC, too, and that the FSD said he was right, the screener wrong, and to file a claim.