Originally Posted by Hog Heaven
I just got off the phone with the OP Service Center (your approximate wiat time is 37 minutes......)
I sent in my Amtrak receipt for an Acela trip from New York to Boston TWICE and I keep getting back a form letter asking for my original boarding pass. HELLO? anybody ever ridden a train.... there IS no boarding pass. You have a TICKET and that's it!
I guess there mode is just stonewall and 85% of people just give up.
What do you mean by receipt? I sent in the smaller portion of the ticket (the right hand stub the conductor gave it back to me) and that is what I sent in and my miles posted (though incorrectly - still trying to resolve this with the OP Service Center). By the way, if you are Elite, you can bypass the wait time by accessing INfoPass via the elite toll-free line and pressing "2" for InfoPass.