Originally Posted by dcstudent
Phew....Game over! I am now ticketed. Only $184 worth of taxes, plus the $15 phone booking fee. I will be on AA, Lan Chile, Qantas, and Cathay Pacific. I'm looking forward to my first Business Class Experience and getting to compare the Bus. Class offerings of the three Int'l carriers I am going to experience!
Congratulations!
Originally Posted by dcstudent
1) AA, why is there a $15 booking fee for phone bookings that you cannot do online? If I could have done it online I would have, especially considering the trouble AAgents had in figuring out what I was asking for (see item 2).
Because they can. This is a common complaint. It seems unfair to me, too.
Originally Posted by dcstudent
2) AA needs to train its Int'l AAdvantage Agents better. Many didn't know what a OneWorld award was and would transfer me to the OneWorld desk, which would just transfer me back to AAdvantage (and AAround and AAround we go....). Often agents couldn't find the flights (if it wasn't for Qantas' award engine I would have been SOL a couple of times).
3) A compliment. Laura an AAdvantage agent, the last one I spoke to, was VERY knowledgeable and got everything I needed taken care of. She was a joy!
Always remember the Flyertalk rule: Hang up immediately and try again if you reach an agent who doesn't know his or her stuff.